What will I learn?

Full Course Details

Our Microsoft Outlook Foundation course is designed to provide existing users of Outlook with a thorough understanding of the core concepts and functionality of Outlook. In addition to the basics of working with email, the course explores additional features to help users better organise mail, calendar and tasks in order to save time and be more productive.

Learn how to:

  • control the look of your Inbox
  • deal with incoming email
  • create and send email with special delivery options
  • manage attachment and links
  • find messages
  • create quick parts and rules to save time
  • create and manage calendar items
  • create and manage personal tasks and to do lists.

There are no formal pre-requisites for this course. Existing use of Outlook is preferred.

Book Outlook Foundation Training

For companies who need to train groups of staff either remotely or in-person.

  • One day course
  • Up to 10 delegates
  • Flexible in-house training dates
  • Face-to-face training
  • In-house or a venue of choice
  • Virtual training option
Laura Cutmore

Laura Cutmore

Laura is dedicated to up-skilling individuals and teams and passionate about helping delegates build confidence and save time with the tools they need to get their jobs done. She has a strong background in all aspects of the training lifecycle and brings over 20 years’ experience of design and delivery in the training industry. Laura specialises in the Microsoft 365 suite and enjoys the challenge of keeping up to date with Microsoft 365 applications.

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Full Course Content

Getting Started with Outlook

  • Screen Tour
  • Control Screen Layout
  • Customise the Navigation Pane

Customise the Inbox

  • Focused Inbox Versus Other
  • Show As Conversations
  • Filter, Arrange By and Sort

Deal With Incoming Email

  • Change How Messages are Marked Read
  • Read Aloud and Immersive Reader
  • Reply and Forward Messages
  • Share to Teams, Reply with Chat
  • Preview, Open, Save and Upload Attachments
  • Deal with Junk and Unwanted Conversations
  • Print Messages

Create and Send Email

  • Addressing Emails: CC, BCC and Check Names
  • Use @Mentions
  • Dictate
  • Format Text Tips
  • Use the Editor
  • Set Message Options
  • Attach Files and Links
  • Recall or Resend Mail Messages

Delete Items

  • Delete Items
  • Recover Deleted Items
  • Conversation Clean Up

Get Organised

  • Create Folders and Subfolders
  • File Messages
  • Quick Flags
  • Assign Categories
  • Apply Conditional Formatting to Messages
  • Add Columns and Create Custom Views

Find Emails

  • Search Folders
  • Filter
  • Find Related Messages

Time Savings Tips

  • Quick Parts
  • Quick Steps
  • Create and Edit Rules
  • Book time with Viva Insights


  • Use the Date Picker
  • Change the Calendar View
  • Add Appointments and Events
  • Schedule, Edit and Cancel a Meeting
  • Categorize Calendar Appointments
  • Print Calendar Items
  • Open a Shared Calendar
  • Overlay Calendars
  • Share your Calendar


  • Display and View Tasks
  • Create and Modify Tasks
  • Mark Tasks as Completed
  • Assign a Task
  • View the Task Pane from Calendar
  • Create Appointments from Tasks
  • Classic Tasks versus To Do


  • Create a Contact and Contact Group
  • Categorize Your Contacts
  • Share Contacts

Additional Features

  • Create and Use Automatic Signatures
  • Out of Office Assistant
  • Access Outlook Options
Enquire & Book
Excel Training Business benefits

Outlook Training – Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Excel Training Business benefits

Outlook Training - People Development

Completing our Outlook training course will give you additional skills you need to help support your career development.

Excel Training Business benefits

Flexible Outlook Training Courses

  • Online or face-to-face in-house training
  • Individual delegates or group training
  • Flexible dates to fit schedules

Why choose TrainingU?

Excel Training Business benefits


Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Excel Training Business benefits


All our trainers are qualified and experienced Outlook trainers that will deliver the highest level of training to you and your team.

Excel Training Business benefits


Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.


Your complete training solution

Excel Training Business benefits

Before Training

Our Skills Assessment will ensure staff attend the correct level of training. Based on results, we will organise the training sessions required, who will take them and the level to best match the skills needed.

Excel Training Business benefits

During Training

We provide first class training with highly experienced trainers. Courses include lots of exercises, practise and interactivity throughout, maximising learning whether delivered online or at your offices.

Excel Training Business benefits

After Training

We will grant you organisation free access to our suite of online Outlook resources. In addition, we provide free post training support to ensure your staff utilise their new skills effectively.

Our Clients

International SOS Pioneer DJ

Enquire & Book Outlook Training

Simply fill out the contact form or call 0333 344 6630 to make an enquiry, book your Outlook training or assess your staff Outlook training levels.