Exceptional service sells so it's crucial that your employees have confidence and the know-how to deliver excellent customer service at every touchpoint.
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
Learn the key concepts of effective writing as well as best practise tips for emails, letters and responding to complaints.
By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.
Completing any one of our Customer Service training courses will give you additional skills you need to help support your career development.
Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.
All our tutors are qualified and experienced Customer Service tutors that will deliver the highest level of training to you and your team.
Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.
There are many training companies around these days, and our main aim was to find one which could work with us, not just provide a slide show training session. We’ve been working with TrainingU for over 2 yrs now, on a combination of tailored Management and Effectiveness training modules, delivered in house to provide the opportunity to as many people as possible. We wanted the training to be a fit with our culture and values, and being able to work with Jo to tailor the material to fit with our needs, was vital for this. Besides relevant content, I believe one of the keys to a successful training session is the ability and style of the trainer. It was great to find someone who can quickly read a room, and adapt the approach, tone, and pace, to make it relevant and engaging for whoever is attending. TrainingU have provided a great platform, from which Jo has successfully provided training to almost every member of the company, at all levels.
Focusrite PLC
We have used TrainingU on a number of occasions for various different types of training both in house and offsite. All staff who attended have been extremely impressed with both the trainers and content. Everyone at TrainingU have been very helpful, professional and always willing to assist in any way they can. The trainers make learning fun and easy from the Intermediate to the Expert. I would have no hesitation in recommending TrainingU to anyone and we will continue to use them for our future training requirements
Call Systems Technology
"Absolutely first class. Dee got the pace just right, was supportive and knowledgable. I learnt some key skills and would love to go through the intermediate course ASAP"
Dee Walters
Simply fill out the contact form or call 0333 344 6630 and we will discuss your staff training requirements and their skill levels to tailor a group training programme.