Exceptional service sells so it's crucial that your employees have confidence and the know-how to deliver excellent customer service at every touchpoint.
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
Learn the key concepts of effective writing as well as best practise tips for emails, letters and responding to complaints.
By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.
Completing any one of our Customer Service training courses will give you additional skills you need to help support your career development.
Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.
All our tutors are qualified and experienced Customer Service tutors that will deliver the highest level of training to you and your team.
Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.
There are many training companies around these days, and our main aim was to find one which could work with us, not just provide a slide show training session. We’ve been working with TrainingU for over 2 yrs now, on a combination of tailored Management and Effectiveness training modules, delivered in house to provide the opportunity to as many people as possible. We wanted the training to be a fit with our culture and values, and being able to work with Jo to tailor the material to fit with our needs, was vital for this. Besides relevant content, I believe one of the keys to a successful training session is the ability and style of the trainer. It was great to find someone who can quickly read a room, and adapt the approach, tone, and pace, to make it relevant and engaging for whoever is attending. TrainingU have provided a great platform, from which Jo has successfully provided training to almost every member of the company, at all levels.
Focusrite PLC
"Training U have delivered a great customised learning experience for our Finance Graduate and School Leaver population, noted by the copious amount of great feedback I get from the cohort thanking us for putting the training plan in place. It is extremely important to us that our high potential learners obtain the soft skills vital to their future careers, preparing them for Management positions once they leave the Early Careers Finance Scheme. I find Training U very easy to deal with, they always keep me informed on progress and feedback, and I would definitely recommend them to other organisations."
Georgia Slade, Internal Control Manager
TrainingU has proven to be an excellent choice. We were very happy with the service they provided. Their trainers and staff were all friendly, knowledgeable, professional and approachable. They were attentive and flexible to our individual training needs and catered for them accordingly – incorporating some personalisation where needed. We will certainly be using them again.
Fleurets
Simply fill out the contact form or call 0333 344 6630 and we will discuss your staff training requirements and their skill levels to tailor a group training programme.