Exceptional service sells so it's crucial that your employees have confidence and the know-how to deliver excellent customer service at every touchpoint.
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
Learn the key concepts of effective writing as well as best practise tips for emails, letters and responding to complaints.
By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.
Completing any one of our Customer Service training courses will give you additional skills you need to help support your career development.
Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.
All our tutors are qualified and experienced Customer Service tutors that will deliver the highest level of training to you and your team.
Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.
We have used TrainingU on a number of occasions for various different types of training both in house and offsite. All staff who attended have been extremely impressed with both the trainers and content. Everyone at TrainingU have been very helpful, professional and always willing to assist in any way they can. The trainers make learning fun and easy from the Intermediate to the Expert. I would have no hesitation in recommending TrainingU to anyone and we will continue to use them for our future training requirements
Call Systems Technology
"TrainingU really took the time to understand our key objectives for this training and worked with us closely over a period of time to design a course which fitted our requirements. The course was delivered by Jacki who is a highly experienced trainer and received excellent feedback from our employees. She explained things very clearly and worked with us closely to ensure we achieved our training objectives. We would definitely use TrainingU again for future training courses at Wenta."
Nicola Morris, HR Advisor, Wenta
The key for us in the development and delivery of the Training was to ensure it did not feel like a classroom situation with lots of slides and handouts. We wanted it to be fun, active and hands on. This is exactly how it was designed and delivered. It meant that the training they received was memorable. We were able to see that their approach was different this year due to increased confidence in managing their teams, communicating clearly and dealing with any conflict that arose.
DRS Data Services
Simply fill out the contact form or call 0333 344 6630 and we will discuss your staff training requirements and their skill levels to tailor a group training programme.