What will I learn?

Full Course Details

Our effective written communication course covers:

  • the key concepts of effective writing
  • best practise tips for emails and letters
  • responding to complaints
  • the consequences of errors in spelling and grammar
  • a guide to punctuation

This workshop can be delivered as either a half or full day.

On the full day workshop, greater depth on spelling, punctuation and grammar can be covered, and more time is given to providing feedback on the written exercises.

For in house training we can tailor the content to your organisation’s needs.

Book Effective Written Communication Training

For companies who need to train groups of staff either remotely or in-person.

  • One day course
  • Up to 15 delegates
  • Flexible in-house training dates
  • Face-to-face training
  • In-house or a venue of choice
  • Virtual training option

Naomi Agnew

Naomi specialises in delivering public speaking and presentations skills training. Her passion is to help people to boost speaker confidence, build self-awareness and develop performance skills which make presentations more engaging and impactful. Naomi’s warm, bubbly, and approachable personality instantly makes people feel at ease when participating in what can be a nerve-wracking subject.

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Full Course Content

What Works in Written Communication

  • You as the customer: what you like to see in written communication. How does yours compare?
  • Impact of written style and the image you and your organisation wish to portray
  • The crucial difference between written and verbal communication
  • The importance of understanding the customer’s expectation and establishing rapport


  • Do you email effectively?
  • 12 tips for good email practice

Good Practice in Letter Writing

  • Purpose of letters
  • Typical formats


  • Thinking about what you want to say: 5WH
  • Focusing the content: the SCRAP acronym

Responding to Complaints

  • How might complaints be a useful tool for development?
  • How would you want someone to receive your complaint?
  • Tips on how to structure a reply

Grammar, Spelling and Punctuation

  • The consequence of errors and how to avoid them
  • Guide to punctuation
Enquire & Book
Excel Training Business benefits

Effective Written Communication Training – Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Excel Training Business benefits

Effective Written Communication Training - People Development

Completing our Effective Written Communication training course will give you additional skills you need to help support your career development.

Excel Training Business benefits

Flexible Effective Written Communication Training Courses

  • Online or face-to-face in-house training
  • Individual delegates or group training
  • Flexible dates to fit schedules

Why choose TrainingU?

Excel Training Business benefits


Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Excel Training Business benefits


All our trainers are qualified and experienced Written Communication trainers that will deliver the highest level of training to you and your team.

Excel Training Business benefits


Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.

Our Clients

Enquire & Book Effective Written Communication Training

Simply fill out the contact form or call 0333 344 6630 to make an enquiry or book your Effective Written Communication training.