Written Communication Skills Training for Businesses (1 Day)

What will I learn?

This training course aims to elevate participants’ written communication by helping them understand what makes writing effective in a professional context. Learners will explore how written style influences personal and organisational image, how it differs from verbal communication, and why it’s crucial to meet customer expectations. The course provides practical guidance on everyday formats like email and letter writing, offering structured tips, frameworks such as 5WH and SCRAP, and tools for handling complaints empathetically and professionally. It also addresses the importance of grammar, punctuation, and proofreading to maintain credibility and clarity.

On completion of this course, attendees will be able to:

Describe what works in written communication
Describe good practice for emails
List what makes a good business letter
Understand how to respond to complaints
Improve grammar, punctuation and spelling

Book Effective Written Communication Training

For companies who need to train groups of staff either remotely or in-person.

One day course
Up to 15 delegates
Flexible in-house training dates

Face-to-face training
In-house or a venue of choice
Virtual training option

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MEET THE TRAINER

Naomi Agnew

Naomi specialises in delivering public speaking and presentations skills training. Her passion is to help people to boost speaker confidence, build self-awareness and develop performance skills which make presentations more engaging and impactful. Naomi’s warm, bubbly, and approachable personality instantly makes people feel at ease when participating in what can be a nerve-wracking subject.

Full Effective Written Communication Course Content

What Works in Written Communication?

You as the customer: what you like to see in written communication. How does yours compare?
Impact of written style and the image you and your organisation wish to portray.
The crucial difference between written and verbal communication.
The importance of understanding the customer’s expectation and establishing rapport.

Email

How effectively do you email?
12 tips for good email practice

Good Practice in Letter Writing

Purpose of letters
Typical formats

Composition and Tone

Active Voice vs Passive Voice
Brevity
Commonly Overused Words

Repetitive Phrases to Watch
Ideal Sentence Length
Tips for Sentence Mastery
Use of Long Words
Jargon
Negative Words

Content

Thinking about what you want to say: 5WH.
Focusing the content: the SCRAP acronym.

Responding to Enquiries/Complaints

How might complaints be a useful tool for development?
How would you want someone to receive your enquiry/complaint?
Tips on how to structure a reply.

Grammar, Spelling and Punctuation

The consequence of errors and how to avoid them.
Guide to Punctuation
Proofreading

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Effective Written Communication Training – Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Effective Written Communication Training - People Development

Completing our Effective Written Communication training course will give you additional skills you need to help support your career development.

Flexible Effective Written Communication Training Courses

Online or face-to-face in-house training
Individual delegates or group training
Flexible dates to fit schedules

BOOK YOUR EFFECTIVE WRITTEN COMMUNICATION TRAINING

Why choose TrainingU?

Passionate

Established in 2008 by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Experienced

All our trainers are qualified and experienced Written Communication trainers that will deliver the highest level of training to you and your team.

Collaborative

Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.

Our Clients

What Our Clients Say...

The trainer was fantastic at demonstrating the various techniques and was great at getting everyone engaged and inputting into the session. Lots of useful things to take away and start working into future presentations. Thank you!

Focusrite Audio Engineering Limited

This course made you think about various different scenarios and how they could have been handled differently. The course was delivered in a really engaging fashion and I would recommend it.