What Will I Learn?

Full Course Details

This course is designed for individuals who want to strengthen their ability to give and receive feedback effectively – whether in a management role or as part of a collaborative team. Participants will explore the power of feedback as a tool for growth, learning, and performance enhancement. The workshop will help individuals build confidence, develop empathy, and foster resilience in feedback conversations.

Attendees will reflect on their own experiences with giving and receiving feedback, gaining insight into the emotional and interpersonal dynamics involved. They will explore why feedback can be challenging and learn practical strategies to overcome common barriers. Through interactive exercises and real-life scenarios, participants will develop the ability to tailor feedback to different individuals and contexts, while building emotional awareness to manage responses effectively. The session will also highlight the critical role feedback plays in both personal growth and professional development, equipping attendees with proven techniques to deliver feedback with confidence and impact.

Book Delivering Feedback That Counts Training

For companies who need to train groups of staff either remotely or in-person.

  • 3.25 hour course
  • Up to 15 delegates
  • Flexible in-house training dates
  • Face-to-face training
  • In-house or a venue of choice
  • Virtual training option
Enquire & Book
Need to speak to a booking specialist to help you choose the best training for your team, call 0333 344 6630.
MEET THE TRAINER

Laura Garner

Laura is a skilled leader, facilitator, trainer and coach who has worked globally with individuals and blue-chip organisations for over 15 years.

A trusted, compassionate and intuitive learning professional who helps individuals to peel back the layers through her challenging yet empathic approach; helping them to grow into their full potential and in turn helping organisations to increase performance growth.

A significant part of her career has been spent in management and training roles, enabling Laura to hone her stakeholder management skills and influence the learning and development strategies of both.

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Full Delivering Feedback That Counts Course Content

Exploring Feedback Experiences

  •  Personal reflections on giving and receiving feedback
  • Common challenges and emotional responses
  • The psychology behind feedback resistance

Understanding Feedback Types and Purposes

  •  Different types of feedback for different contexts
  • The importance of feedback in development and motivation
  • Data based feedback: using evidence to support your message

Techniques for Effective Feedback Delivery

  • SBI (Situation-Behaviour-Impact)
  • STAR (Situation-Task-Action-Result)
  • PRAISE Technique
  • Key considerations: tone, timing and delivery style

Building Resilience and Trust in Feedback Conversations

  •  Managing emotional reactions
  • Creating a safe space for open dialogue
  • Turning feedback into actionable growth

Practical Application

  •  Role-play using real life examples
  • Peer coaching and feedback practice
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Excel Training Business benefits

Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Excel Training Business benefits

People Development

Completing our ‘Delivering Feedback That Counts’ training course will give you additional skills you need to help support your career development.

Excel Training Business benefits

Flexible Training Courses

  • Online or face-to-face in-house training
  • Individual delegates or group training
  • Flexible dates to fit schedules
BOOK YOUR DELIVERING FEEDBACK THAT COUNTS TRAINING

Why choose TrainingU?

Excel Training Business benefits

Passionate

Established in 2008 by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Excel Training Business benefits

Experienced

All our trainers are qualified and experienced trainers that will deliver the highest level of training to you and your team.

Excel Training Business benefits

Collaborative

Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.

Our Clients

International SOS Pioneer DJ

What Our Clients Say...

This course made you think about various different scenarios and how they could have been handled differently. The course was delivered in a really engaging fashion and I would recommend it.

Focusrite Audio Engineering Limited

The course was presented brilliantly and was extremely engaging. I highly recommend the course to employees who present to people on a regular basis.

James Latham’s PLC

Great course for me, I wish I had done this years ago. It's taught me how to write an effective email, as well as how to respond correctly to complaints.

Forth Ports Ltd

Enquire & Book 'Delivering Feedback That Counts' Training

Simply fill out the contact form or call 0333 344 6630 to make an enquiry or book the delivering feedback that counts training course.