Dealing with Conflict

Dealing with Conflict

1 Day

To help develop communication skills and confidence when dealing with conflict situations faced in the workplace. It allows individuals to look at strategies for handling stressful situations and defusing tensions calmly and professionally.


Skilfully handle conflict situations to diffuse or prevent escalation of tension and stressful situations.

Please note this is the standard course outline. For in-house training we can bespoke this course to your specific needs.

What will I learn?
  • - Increasing Self Awareness.
  • - Determine the barriers to communication and underlying factors of conflict.
  • - Assess situations more accurately by identifying aggressive or negative body language.
Conflict Situations
  • - Recognise the value of being proactive in preventing conflict situations.
  • - Prevent issues escalating and to resolve conflict that is in progress.
  • - Awareness of how others respond during and after stressful events and how to end the conflict.
  • - Strengthening your position in the communication and working towards compromise
Conflict Resolution
  • - Tips and methods for facilitating conflict resolution.
  • - Common intervention language.
  • - Identify the stage of conflict and choose the appropriate technique to resolve the situation.
  • - Implementing decisions by creating a plan of action.
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i-Cornerstones Learning and Performance Model

Our approach is to provide the skills and knowledge to increase productivity and achieve attitudinal and behavioural change, leading to long-term improved performance, increased employee engagement and retention.

Our i-Cornerstones Learning & Performance Model is a dynamic, flexible framework that outlines the TrainingU philosophy and key stage processes we work through to ensure we deliver the exact learning programme for your needs and within your budget.



How we deliver learning
Your Offices (in-house)
Your Offices

If you have a number of people in your organisation with the same training need, in-house training programmes are an ideal, collaborative learning solution.

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Enabling staff to join live classroom training via web conferences. Ideal for organisations with multiple offices or where staff are geographically spread.

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Sprint Learning

High impact 90-minute training sessions delivered either face-to-face or virtually in targeted subjects, to boost performance whilst reducing your staff time out of the business.

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We are an accredited training provider with the Learning and Performance Institute which gives you the assurance that we conform to a professional Code of Practice.

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