Effective Written Communication

Effective Written Communication

1 Day

This workshop can be delivered as either a half of full day. On the full day workshop, greater depth on spelling, punctuation and grammar can be covered, and more time is given to providing feedback on the written exercises.


To enhance your written communication.


On completion of this course, attendees will be able to:

  • Describe what works in written communication
  • Describe good practice for emails
  • List what makes a good business letter
  • Understand how to respond to complaints
  • Grammar, punctuation and spelling
What will I learn?
What Works in Written Communication
  • - You as the customer: what you like to see in written communication. How does yours compare?
  • - Impact of written style and the image you and your organisation wish to portray.
  • - The crucial difference between written and verbal communication.
  • - The importance of understanding the customer’s expectation and establishing rapport.
  • - Do you email effectively?
  • - 12 tips for good email practice.
Good Practice in Letter Writing
  • - Purpose of letters
  • - Typical formats
  • - Thinking about what you want to say: 5WH.
  • - Focusing the content: the SCRAP acronym.
Responding to Complaints
  • - How might complaints be a useful tool for development?
  • - How would you want someone to receive your complaint?
  • - Tips on how to structure a reply.
Grammar, Spelling and Punctuation
  • - The consequence of errors and how to avoid them.
  • - Guide to punctuation.
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i-Cornerstones Learning and Performance Model

Our approach is to provide the skills and knowledge to increase productivity and achieve attitudinal and behavioural change, leading to long-term improved performance, increased employee engagement and retention.

Our i-Cornerstones Learning & Performance Model is a dynamic, flexible framework that outlines the TrainingU philosophy and key stage processes we work through to ensure we deliver the exact learning programme for your needs and within your budget.



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