Customer Service
Exceptional service sells so it's crucial that your employees have confidence and the know-how to deliver excellent customer service at every touchpoint.
Exceptional service sells so it's crucial that your employees have confidence and the know-how to deliver excellent customer service at every touchpoint.
Customer service training is vital because exceptional service sells. It’s crucial that your employees have the confidence and the know-how to impress your customers at every touchpoint.
Our customer service training courses will teach your staff how to:
From fully focused Sprint Learning sessions to tailormade workshops and seminars, our experienced team of trainers can deliver enjoyable, educational and highly engaging customer service training courses to your front-line staff.
We also offer advanced course options for recognised high achievers.
Training can be delivered at your offices in either of the following ways:
Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.
Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.
Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.
All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.
Our team have been providing comprehensive training solutions for business for over 20 years and during that time, we've helped hundreds of growing companies bring out the very best in their teams.
Take a look at our recent case studies.
“I would like to say a big thank you to everyone at TrainingU who helped make our Excel sprint training sessions run so smoothly and successfully.
We had over a hundred sign ups per session, with a lot of employees dialling in from Asia, Europe and the Americas. Dee, the trainer, was so patient with their language barrier challenges as well as all the different excel versions.
We had hardly any drop offs, which is rare for large training sessions. The comment box was flooded throughout the session with positive feedback from employees. Needless to say, the session was really well received.
I am so glad that in strange times like these, some things don’t change and TrainingU has consistently run yet another successful course!”
The IT courses run by TrainingU have been extremely well received by all that have attended them. The company has been supportive, flexible and attentive, going the extra mile to ensure that the courses are a success. All trainers and staff have been professional and pleasant, helping the whole process run smoothly. I am very happy with the training we have received and would not hesitate to recommend them to others.
The IT courses run by TrainingU have been extremely well received by all that have attended them. The company has been supportive, flexible and attentive, going the extra mile to ensure that the courses are a success. All trainers and staff have been professional and pleasant, helping the whole process run smoothly. I am very happy with the training we have received and would not hesitate to recommend them to others.
The training we receive from TrainingU is excellent, well delivered and the trainers are exceptional. The overall feedback on the courses is always excellent and the delegates often request to be enrolled onto the next level straight away. TrainingU is very professional in all aspects of training and also the administration that goes with each training course. I would have no hesitation in recommending TrainingU.
We were delighted to work with TrainingU during our UK Learning Month. Their ability to offer short, snappy training sessions that were valuable and enjoyable was something we appreciated. The Sprint sessions are a great way to develop skills without being away from your day-to-day work for too long.
There are many training companies around these days, and our main aim was to find one which could work with us, not just provide a slide show training session.
We’ve been working with TrainingU for over 2 yrs now, on a combination of tailored Management and Effectiveness training modules, delivered in house to provide the opportunity to as many people as possible. We wanted the training to be a fit with our culture and values, and being able to work with Jo to tailor the material to fit with our needs, was vital for this.
Besides relevant content, I believe one of the keys to a successful training session is the ability and style of the trainer. It was great to find someone who can quickly read a room, and adapt the approach, tone, and pace, to make it relevant and engaging for whoever is attending. TrainingU have provided a great platform, from which Jo has successfully provided training to almost every member of the company, at all levels.
The key for us in the development and delivery of the Training was to ensure it did not feel like a classroom situation with lots of slides and handouts. We wanted it to be fun, active and hands on. This is exactly how it was designed and delivered. It meant that the training they received was memorable. We were able to see that their approach was different this year due to increased confidence in managing their teams, communicating clearly and dealing with any conflict that arose.
