Delivering Excellent Customer Service
Effective Written Communication

Customer service training is vital because exceptional service sells. It’s crucial that your employees have the confidence and the know-how to impress your customers at every touchpoint.

Our customer service training courses will teach your staff how to:

  • Deliver exceptional service
  • Communicate effectively
  • Handle objections
  • Sell successfully
  • Deal with difficult customers
  • Nurture positive relationships

From fully focused Sprint Learning sessions to tailormade workshops and seminars, our experienced team of trainers can deliver enjoyable, educational and highly engaging customer service training courses to your front-line staff.

We also offer advanced course options for recognised high achievers.

How we deliver

Training can be delivered at your offices in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

What our clients say

Our team have been providing comprehensive training solutions for business for over 20 years and during that time, we've helped hundreds of growing companies bring out the very best in their teams.

Take a look at our recent case studies.

View all

“I would like to say a big thank you to everyone at TrainingU who helped make our Excel sprint training sessions run so smoothly and successfully. We had hardly any drop offs, which is rare for large training sessions. The comment box was flooded throughout the session with positive feedback from employees. Needless to say, the session was really well received. I am so glad that in strange times like these, some things don’t change and TrainingU has consistently run yet another successful course!”

International SOS

“The IT courses run by TrainingU have been extremely well received by all that have attended them. The company has been supportive, flexible and attentive, going the extra mile to ensure that the courses are a success. All trainers and staff have been professional and pleasant, helping the whole process run smoothly. We are very happy with the training we have received and would not hesitate to recommend them to others.”

Red Bull Technology
View all