What will I learn?

Full Course Details

This one-day workshop will provide managers with the confidence to have crucial conversations more successfully whilst understanding their critical importance to the performance of their team and the organisation.

On completion of this workshop, delegates will have a good understanding of what a crucial conversation is and how to prepare effectively for that. They will have deepened their skills and confidence in how to address these conversations and be more aware of the environment they need to create to make these conversations a success.

Book Crucial Conversations Training

For companies who need to train groups of staff either remotely or in-person.

  • One day course
  • Up to 15 delegates
  • Flexible in-house training dates
  • Face-to-face training
  • In-house or a venue of choice
  • Virtual training option
Need to speak to a booking specialist to help you choose the best training for your team, call 0333 344 6630.

Fiona Cravanzola

Fiona is a qualified coach and facilitator who works with leaders, teams and organisations to accelerate their effectiveness, productivity and talent. She is skilled at helping executives navigate the challenges of change in today’s fast-paced, dynamic business environment. Fiona has over 20 years’ experience working in people and change. She’s worked in a range of sectors including public sector (police, health, civil service), banking, technology, retail, FMCG and more.

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Full Course Content

  • Define crucial conversations and think about what makes it “crucial”.
  • Explore the benefits and risks from an individual, manager and organisation of having these conversations
  • Plan and prepare for these conversations
  • Ensure that you are creating a psychologically safe environment with the right levels of productive tension
  • Deepen your skills and confidence in how to have these conversations by learning:
    • A tool to add structure (the AID tool)
    • How to listen more effectively
    • The role of empathy in these conversations
  • Handle the difficult situations that may arise during a crucial conversation.
Enquire & Book
Excel Training Business benefits

Crucial Conversations Training – Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Excel Training Business benefits

Crucial Conversations Training - People Development

Completing our Crucial Conversations training course will give you additional skills you need to help support your career development.

Excel Training Business benefits

Flexible Crucial Conversations Training Courses

  • Online or face-to-face in-house training
  • Individual delegates or group training
  • Flexible dates to fit schedules

Why choose TrainingU?

Excel Training Business benefits


Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Excel Training Business benefits


All our trainers are qualified and experienced Management trainers that will deliver the highest level of training to you and your team.

Excel Training Business benefits


Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.

Our Clients

International SOS Pioneer DJ

Enquire & Book Crucial Conversations Training

Simply fill out the contact form or call 0333 344 6630 to make an enquiry or book your Crucial Conversations training.