What will I learn?

Full Course Details

This course is aimed at anyone who needs to communicate, whether internally or externally. It develops the skills and the confidence to assert your opinions and proposals in a way that is accepted by the listener.

For anyone who lacks the skills to stand up and make their voice heard this course will help them understand their own communication style and how that might impact on others. It will provide communication and influencing tools to help present your case as well as preparing you for when the challenges come.

This workshop is also valuable for those who are confident in asserting their opinions but would like to do it in a more effective, motivating way.

Delegates will become more confident, assertive and influential in communications.

Book Assertive Communication Skills Training

For companies who need to train groups of staff either remotely or in-person.

  • One day course
  • Up to 15 delegates
  • Flexible in-house training dates
  • Face-to-face training
  • In-house or a venue of choice
  • Virtual training option

Fiona Cravanzola

Fiona is a qualified coach and facilitator who works with leaders, teams and organisations to accelerate their effectiveness, productivity and talent. She is skilled at helping executives navigate the challenges of change in today’s fast-paced, dynamic business environment. Fiona has over 20 years’ experience working in people and change. She’s worked in a range of sectors including public sector (police, health, civil service), banking, technology, retail, FMCG and more.

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Full Course Content

Behavioural Styles
  • Learning about your own behavioural style and communication preferences and the style/preferences of those you work with.
  • Identification of your natural preference
  • How to become more assertive
  • How to say ‘no’
  • How to build rapport including developing your listening skills and ability to empathise.
  • How to structure recommendations to lead to greater likelihood of success.
  • The 5P model
  • The science of persuasion
Managing Conflict
  • Understanding more about Productive conflict and how to dial conflict up and down.
  • How to deal assertively with conflict.
Enquire & Book
Excel Training Business benefits

Assertive Communication Skills Training – Business Benefits

By investing in people, you can give your team all the necessary skills they need to help support your organisation’s goals.

Excel Training Business benefits

Assertive Communication Skills Training - People Development

Completing our Assertive Communication Skills training course will give you additional skills you need to help support your career development.


Excel Training Business benefits

Flexible Assertive Communication Skills Training Courses

  • Online or face-to-face in-house training
  • Individual delegates or group training
  • Flexible dates to fit schedules

Why choose TrainingU?

Excel Training Business benefits


Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.

Excel Training Business benefits


All our trainers are qualified and experienced Communication Skills trainers that will deliver the highest level of training to you and your team.

Excel Training Business benefits


Working together with our clients, understanding their needs and desired learning outcomes, to deliver a personalised learning solution.

Our Clients

International SOS Pioneer DJ

Enquire & Book Assertive Communication Skills Training

Simply fill out the contact form or call 0333 344 6630 to make an enquiry or book your Assertive Communication Skills training.